How is e-Government Progressing? A Data Driven Approach to E-government Monitoring

: As ICT provide a lot of possibilities, high expectancies exist towards the electronic public service provision. All governments are increasingly establishing their e-strategies. Nevertheless, both in research as among practitioners, some questions are formulated towards the current approaches. E-government policy has to deal with two main challenges: how to offer new and better services for the same (or lower) budget and how to increase user uptake? The challenges relate to both the efficiency of e-government, as its effectiveness. In order to further develop e-government strategies, governments need a thorough knowledge base to (a) to evaluate their current ways of working and (b) to found their activities of the future. In this paper we consider trends in e-government measurement and we discuss ongoing research towards the development of an e-government monitor for the Belgian government. This monitor will consist of different types of information from various sources, providing th...

• Type: Journal
• Year: 2010
• Where: JUCS
• Authors: Jeroen Stragier, Pieter Verdegem, Gino Verleye
• Keywords: E-government, E-government Policy, Electronic Public Service, JUCS 2010