Defining high-throughput email users

In this paper we make the case for the existence and importance of a special class of email user, the highthroughput email user, whose needs are not wellserved by current clients. We establish these groups by quantitative and qualitative definitions derived from fieldwork, a large-scale survey, and subsequent analysis of the user population, along with analysis of current email clients. We conclude with directions for future research. Keywords Email, communication, user studies ACM Classification Keywords H5.m. Information interfaces and presentation (e.g., HCI): Miscellaneous.

• Type: Conference
• Year: 2007
• Where: CHI
• Authors: Joshua B. Gross
• Keywords: CHI 2007, Classification Keywords H5.m, Current Email Clients, Human Computer Interaction, User Population