We propose a conceptual framework, called the Rugby Model, in which designs, design processes and design tools can be studied. It is an extension of the Y chart and adds two dimen...
Medical errors are now recognized as a major cause of untimely deaths or other adverse medical outcomes. To reduce the number of medical errors, the Medical Safety Project at the U...
Lori A. Clarke, Yao Chen, George S. Avrunin, Bin C...
In this paper, we define a set of metrics for the evaluation of conceptual models of business processes. The proposal supposes the adaptation and extension of the FMESP framework ...
The paper presents a new theoretical framework for coordinating an inter-unit collaborative service process towards a joint customer. The common service process is itself presente...
The integration of supply chains offers many benefits; yet, it may also render organisations more vulnerable to electronic fraud (e-fraud). E-fraud can drain on organisations'...