: Changing business requirements such as providing new business services lead to an ongoing need for fast and flexible adaptation of the underlying information systems and infrastr...
Organisations that follow the CMM-road towards software process improvement tend to spend large amounts of money and effort. This is certainly the case in the company ING which le...
Rob J. Kusters, Jos J. M. Trienekens, Wilmar Hasso...
The management of non-functional goals, or Service Level Agreements (SLA), in the development of business processes in a Service Oriented Architecture often requires much manual a...
Vinod Muthusamy, Hans-Arno Jacobsen, Phil Coulthar...
For a particular business process, typically, different variants exist. Each of them constitutes an adjustment of a basic process (e.g. a reference process) to specific requirement...
IT governance and strategic alignment are issues that are high on the agenda in many organisations. To address those challenges, it is important that an organisation has a good vi...
Wim Van Grembergen, Steven De Haes, Hilde Van Brem...