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» An OGSA-Based Quality of Service Framework
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EGOV
2010
Springer
13 years 8 months ago
Designing Quality Business Processes for E-Government Digital Services
Abstract. Research works and surveys focusing on e-Government Digital Services availability and usage, reveal that often services are available but ignored by citizens. In our hypo...
Flavio Corradini, Damiano Falcioni, Andrea Polini,...
HERCMA
2001
141views Mathematics» more  HERCMA 2001»
13 years 9 months ago
Towards an ISO-9000 compliant certification service provider
In this paper we present a complete reference framework for the operation of Certification Service Provider as an organisation. The objective is to form an intermediate reference m...
Dimitrios Lekkas, Stefanos Gritzalis, Sokratis K. ...
SOPR
1998
117views more  SOPR 1998»
13 years 7 months ago
Towards mature IT services
Many organizations provide information technology services, either to external or internal customers. They maintain software, operate information systems, manage and maintain work...
Frank Niessink, Hans van Vliet
INFOCOM
2009
IEEE
14 years 2 months ago
OneClick: A Framework for Measuring Network Quality of Experience
—As the service requirements of network applications shift from high throughput to high media quality, interactivity, and responsiveness, the definition of QoE (Quality of Exper...
Kuan-Ta Chen, Cheng-Chun Tu, Wei-Cheng Xiao
ACSAC
2000
IEEE
13 years 12 months ago
Calculating Costs for Quality of Security Service
This paper presents a Quality of Security Service (QoSS) costing framework and demonstration. A method for quantifying costs related to the security service and for storing and re...
E. Spyropoulou, Timothy E. Levin, Cynthia E. Irvin...