Answering email by standard answers is a common practice at contact centers. Our research assists this process by creating reply messages that contain one or several standard answe...
This paper discusses the use of information extraction and natural language generation in the design of an automated e-mail answering system. We analyse short free-form texts and ...
This paper presents a new approach to identifying concepts expressed in a collection of email messages, and organizing them into an ontology or taxonomy for browsing. It incorpora...
We consider classification of email messages as to whether or not they contain certain “email acts”, such as a request or a commitment. We show that exploiting the sequential ...