The new generation of television viewers is currently being confronted and becoming acquainted with a series of technological developments in the realm of consumer electronics and...
There has been tremendous growth in electronic commerce over the past few years. This growth is expected to sustain momentum in the future. Hence, the Internet has become an essent...
Time series are a data type of utmost importance in many domains such as business management and service monitoring. We address the problem of visualizing large time-related data ...
Ming C. Hao, Umeshwar Dayal, Daniel A. Keim, Tobia...
Mail channels allow an electronic mail (e-mail) user to have multiple points of contact, each with a potentially different policy. For example, a user may have two channels, one fo...
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...