Organisations that follow the CMM-road towards software process improvement tend to spend large amounts of money and effort. This is certainly the case in the company ING which le...
Rob J. Kusters, Jos J. M. Trienekens, Wilmar Hasso...
Abstract. Developing service based complex applications (service composition) has become an important area of research in SOA. In spite of this, there has been little effort to und...
— Design of Service Level Agreements (SLAs) emerges as an increasingly important discipline in business-oriented IT management. In this work, we study utility maximization of con...
David Breitgand, Elean A. Henis, Onn Shehory, John...
Workflow Management Systems need to support organizations adapt their workflows to meet changing environments and business processes. We propose a traceability based knowledge man...
Mainstream business process modelling techniques promote a design paradigm wherein the activities that may be performed within a case, together with their usual execution order, f...
Guy Redding, Marlon Dumas, Arthur H. M. ter Hofste...