Incident Management is the process through which IT support organizations manage to restore normal service operation after a service disruption. The complexity of IT support organi...
JIGSAW is a well-known technique for collaborative learning. Students typically use it in a face-to-face setting without computer support. This paper describes a Webbased tool for...
In this paper we consider the problem of automatically generating test suites associated with web-based enterprise systems. In particular, we discuss the construction of a tool de...
Arturo Sanchez, Brandon Vega, Alexander Gonzalez, ...
Using role play at every stage of the design process has been a vital tool for IDEO in working with clients and users. With the dual properties of bringing participants into the m...
In this paper we investigate the relations between knitting and computer science. We show that the two disciplines share many concepts. Computer science, in particular algorithm th...