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    WSC
    2007
    148views Modeling And Simulation» more  WSC 2007»
    A model for contact center analysis and simulation
    13 years 10 months ago
    A model for contact center analysis and simulation
    Download  www.informs-sim.org
    In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
    Juan M. Huerta
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    COOPIS
    1999
    IEEE
    107views Information Technology» more  COOPIS 1999»
    Looking at the Web through XML Glasses
    13 years 12 months ago
    Looking at the Web through XML Glasses
    Download  db.cis.upenn.edu
    The Web so far has been incredibly successful at delivering information to human users. So successful actually, that there is now an urgent need to go beyond a browsing human and ...
    Arnaud Sahuguet, Fabien Azavant
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    IJMMS
    2006
    100views more  IJMMS 2006»
    A cognitive approach to user perception of multimedia quality: An empirical investigation
    13 years 7 months ago
    A cognitive approach to user perception of multimedia quality: An empirical investigation
    Download  bura.brunel.ac.uk
    Whilst multimedia technology has been one of the main contributing factors behind the Web's success, delivery of personalised multimedia content has been a desire seldom achi...
    Sherry Y. Chen, Gheorghita Ghinea, Robert D. Macre...
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    JECR
    2002
    215views more  JECR 2002»
    An Integrative Approach to the Assessment of E-Commerce Quality
    13 years 7 months ago
    An Integrative Approach to the Assessment of E-Commerce Quality
    Download  www.csulb.edu
    WebQual is a method for assessing the quality of Web sites. The method has been developed iteratively through application in various domains, including Internet bookstores and Int...
    Stuart J. Barnes, Richard T. Vidgen
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    ODR
    2008
    137views Information Technology» more  ODR 2008»
    A Multi-Agent Architecture for Online Dispute Resolution Services
    13 years 9 months ago
    A Multi-Agent Architecture for Online Dispute Resolution Services
    Download  ftp.informatik.rwth-aachen.de
    : Argumentation theory is often used in multi agent-systems to facilitate autonomous agent reasoning and multi-agent interaction. The technology can also be used to develop online ...
    Brooke Abrahams, John Zeleznikow
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