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BPM
2010
Springer
128views Business» more  BPM 2010»
13 years 10 months ago
Content-Aware Resolution Sequence Mining for Ticket Routing
Ticket routing is key to the efficiency of IT problem management. Due to the complexity of many reported problems, problem tickets typically need to be routed among various expert ...
Peng Sun, Shu Tao, Xifeng Yan, Nikos Anerousis, Yi...
MOBICOM
2010
ACM
13 years 10 months ago
Sybot: an adaptive and mobile spectrum survey system for wifi networks
Information on site-specific spectrum characteristics is essential to evaluate and improve the performance of wireless networks. However, it is usually very costly to obtain accur...
Kyu-Han Kim, Alexander W. Min, Kang G. Shin
RECSYS
2010
ACM
13 years 10 months ago
Eye-tracking product recommenders' usage
Recommender systems have emerged as an effective decision tool to help users more easily and quickly find products that they prefer, especially in e-commerce environments. However...
Sylvain Castagnos, Nicolas Jones, Pearl Pu
DSD
2010
IEEE
144views Hardware» more  DSD 2010»
13 years 10 months ago
On-chip Scan-Based Test Strategy for a Dependable Many-Core Processor Using a NoC as a Test Access Mechanism
—Periodic on-chip scan-based tests have to be applied to a many-core processor SoC to improve its dependability. An infrastructural IP module has been designed and incorporated i...
Xiao Zhang, Hans G. Kerkhoff, Bart Vermeulen
SIGCOMM
2010
ACM
13 years 10 months ago
Fine-grained channel access in wireless LAN
Modern communication technologies are steadily advancing the physical layer (PHY) data rate in wireless LANs, from hundreds of Mbps in current 802.11n to over Gbps in the near fut...
Kun Tan, Ji Fang, Yuanyang Zhang, Shouyuan Chen, L...
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