35 search results - page 7 / 7 » Improving Customer Service Operations at Amazon.com |
103
Voted
WSC
1998
15 years 4 months ago
1998
The IBM Supply Chain Simulator (SCS) is a software tool that can help a company or a group of companies make strategic business decisions about the design and operation of its sup...
107
click to vote
DSOM
1999
Springer
15 years 7 months ago
1999
Springer
Abstract. The successful deploymentof next-generation distributedsystems is signi cantly dependent on the e cient management support that improves the performance and reliability o...
87
Voted
IADIS
2004
15 years 4 months ago
2004
Non-business EC is a relatively new research niche in the general e-commerce stream. It denotes the use of e-commerce by non-business institutions such as academic institutions (a...
139
click to vote
AAAI
2008
15 years 5 months ago
2008
Multi-category classification of short dialogues is a common task performed by humans. When assigning a question to an expert, a customer service operator tries to classify the cu...
168
click to vote
MKWI
2008
15 years 4 months ago
2008
Abstract: The economic relevance of IT risk is increasing due to various operational, technical as well as regulatory reasons. Increasing flexibility of business processes and risi...