—This paper presents the application of quality function deployment (QFD) to process analysis. QFD has been applied in various industries since the 1960s, but traditional QFD met...
Formal models of business processes are used for a variety of purposes. But where the elicitation of the characteristics of a business process usually takes place in a collaborati...
In this paper, we propose to apply artifact mining in a global development environment to support measurement based process management and improvement, such as SEI/CMMI’s GQ(I)M...
Data quality is a critical problem in modern databases. Data entry forms present the first and arguably best opportunity for detecting and mitigating errors, but there has been li...
Kuang Chen, Harr Chen, Neil Conway, Joseph M. Hell...
In online shopping scenarios, it can be difficult for consumers to process the vast amounts of information available and to make satisfactory buying decisions. Interactive decision...