This research investigates a unique Indexing Structure and Navigational Interface which integrates (1) ontology-driven knowledge-base (2) statistically derived indexing parameters...
To improve the performance of call-reason analysis at contact centers, we introduce a novel method to extract call-reason segments from dialogs. It is based on the following two c...
As the amount of information on the Web grows, the ability to retrieve relevant information quickly and easily is necessary. The combination of ample news sources on the Web, litt...
Krysta Marie Svore, Lucy Vanderwende, Christopher ...
Ranking plays a central role in many Web search and information retrieval applications. Ensemble ranking, sometimes called meta-search, aims to improve the retrieval performance b...
Matchmaking is the process of mediating demand and supply based on profile information. Matchmaking plays a crucial role in agent-based electronic marketplaces: the problem to be ...