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SIGUCCS
2003
ACM
14 years 24 days ago
Marketing computer support services through relationship and training strategies
In 2002, Harvard University's Division of Continuing Education (DCE) expanded its computer lab facility. This expansion allowed DCE to change its previous policy of restricti...
Brandon Bentley, Valerie Dixon, Ilana Rozanes, Pat...
ECTEL
2006
Springer
13 years 11 months ago
Getting to Know Your Student in Distance Learning Contexts
Abstract. Good teachers know their students, and exploit this knowledge to adapt or optimise their instruction. Teachers know their students because they interact with them face-to...
Claus Zinn, Oliver Scheuer
SIGUCCS
2000
ACM
13 years 12 months ago
Knowledgebase Integration with a 24-hour Help Desk
The University of Pittsburgh's Computing Services and Systems Development organization is focused on the needs of the faculty and student population, totaling nearly 40,000 u...
Jay Graham, Brian K. Hart
AGILEDC
2003
IEEE
14 years 26 days ago
Agile Development in the old economy
As part of the delivery an automated hub for a postal operator, the Solystic company has to build a complex and feature rich Information System that supports a highly automated pr...
Géry Derbier
SAC
2010
ACM
13 years 5 months ago
A formal approach to reuse successful traceability practices in SPL projects
Software Product Line (SPL) Engineering has to deal with interrelated, complex models such as feature and architecture models, hence traceability is fundamental to keep them consi...
Angelina Espinoza, Goetz Botterweck, Juan Garbajos...