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» Knowledge Management in the Service and Support Business
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ECIS
2004
13 years 9 months ago
Beyond Knowledge Management - Introducing a framework for Learning Management Systems
In the knowledge economy, a firm's intellectual capital represents the only sustainable source of competitive advantage. Intellectual capital manifests itself, predominantly,...
Audrey Dunne, Tom Butler
ICIW
2009
IEEE
14 years 2 months ago
A Model-Driven Approach for Monitoring Business Performance in Web Service Compositions
— Supporting business services through Web service compositions (WSC) as part of service-oriented architectures (SOA) involves business performance monitoring requirements. Their...
Christof Momm, Michael Gebhart, Sebastian Abeck
IAT
2007
IEEE
14 years 1 months ago
Redefining Social Network Services: A Solution to Personal Information and Knowledge Management
Instead of aiming at the augmentation of human communication abilities as other social software does, social network services (SNS) provide better chances for people to enhance th...
Tingting Jiang, Daqing He
HICSS
2003
IEEE
173views Biometrics» more  HICSS 2003»
14 years 27 days ago
An Activity-Based Model of Collective Knowledge
In the challenges faced by organisations in the area of knowledge management, there is clearly a role for information and communications technologies in supporting the exploitatio...
Helen Hasan
CAISE
2006
Springer
13 years 9 months ago
Process Support in eHome Systems: Empowering Providers to Handle a Future Mass Market
Abstract. This paper focuses on the sales and distribution phase in eHome systems. The huge market potential for affordable solutions leads to a multiplicity in terms of millions o...
Ibrahim Armac, Michael Kirchhof