449 search results - page 8 / 90 » Knowledge Management in the Service and Support Business |
HICSS
2010
IEEE
14 years 2 months ago
2010
IEEE
IT service providers are increasingly required to orientate their service portfolio towards the IT support of their consumer’s business processes. This enables diversification a...
ICIW
2009
IEEE
14 years 2 months ago
2009
IEEE
When considering Web services’ (WS) use for online business-to-business (B2B) collaboration between companies, security is a complicated and very topical issue. This is especial...
ECTEL
2007
Springer
14 years 1 months ago
2007
Springer
Learners and knowledge workers are increasingly facing environments where frequent interruptions, multi-tasking, information overload, and insufficient community awareness are the ...
STORAGESS
2005
ACM
14 years 1 months ago
2005
ACM
As enterprise storage needs grow, it is challenging to manage storage systems. The costs of locally managing, supporting, and maintaining resilience in storage systems has skyrock...
WWW
2007
ACM
14 years 8 months ago
2007
ACM
It is extremely hard for a global organization with services over multiple channels to capture a consistent and unified view of its data, services, and interactions. While SOA and...