The need for service providers to offer SLAs to gain consumers confidence has become increasingly apparent. Our work focuses on providers who manage the execution of long-running d...
Daniel Spaven, Madhavi Rani, Sumit Kumar Bose, Mik...
This contribution summarizes the main goals, objectives, and tasks done so far in the framework of the the CEN/ISSS Workshop on Standardization of Online Dispute Resolution Tools (...
Arno R. Lodder, Andrea Borri, Jacques Gouimenou, B...
Requirements volatility is an issue in software development life cycle which often originated from our incomplete knowledge about the domain of interest. In this paper, we propose...
A qualification management software that proposes recipe qualifications on tools in toolsets for semiconductor manufacturing has been developed. The qualification proposals are ba...
Distributed systems increasingly span organizational boundaries and, with this, system and service management domains. Web services are the primary means of exposing services to c...
Bruno Wassermann, Heiko Ludwig, Jim Laredo, Kamal ...