The overwhelming success of the Web as a mechanism for facilitating information retrieval and for conducting business transactions has led to an increase in the deployment of comp...
Bowei Xi, Zhen Liu, Mukund Raghavachari, Cathy H. ...
The USCP had enormous challenges with its IT Program and support to the internal and external stakeholders of the Department, because of a fragile IT infrastructure. The IT Progra...
With the emergence of the Internet, collaborative computing has become more feasible than ever. Organizations can share valuable information among each other. However, certain user...
By studying trouble tickets from small enterprise networks, we conclude that their operators need detailed fault diagnosis. That is, the diagnostic system should be able to diagno...
Srikanth Kandula, Ratul Mahajan, Patrick Verkaik, ...
Today customers want to use powerful search engines for their huge and increasing content repositories. Full-text-only products with simple result lists are not enough to satisfy t...