Customer Relationship Management (CRM) is critical to the success of a business. Recent work in CRM has focused on the mining of customer-related data and the construction of cust...
Dickson K. W. Chiu, Wesley C. W. Chan, Gary K. W. ...
There are many studies in Information Systems on the adoption of new innovations. This paper, on the other hand, presents the findings of an empirical study, which explores factor...
Michael C. L. Lai, Susanna S. Y. Ho, Wendy W. Y. H...
This paper uses partially observable Markov decision processes (POMDP’s) as a basic framework for MultiAgent planning. We distinguish three perspectives: first one is that of a...
Bharaneedharan Rathnasabapathy, Piotr J. Gmytrasie...
Numerous research efforts have produced a large number of algorithms and mechanisms for web proxy caches. In order to build powerful web proxies and understand their performance, ...
Middleware technologies such as Web Services, CORBA and DCOM have been very successful in solving distributed computing problems for a large family of application domains. As midd...