—The term Enterprise 2.0 applies to the use of Web 2.0 technologies as a support for business activities within the organizations. These technologies are exploited to foster inte...
Nicola Capuano, Matteo Gaeta, Francesco Orciuoli, ...
Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
There is a growing research interest in opinion retrieval as on-line users' opinions are becoming more and more popular in business, social networks, etc. Practically speakin...
In spite of rapid advances in multimedia and interactive technologies, enterprise users prefer to battle with email spam and overload rather than lose the benefits of communicatin...
Michal Laclavik, Stefan Dlugolinsky, Martin Seleng...
—It is increasingly common to find graphs in which edges bear different types, indicating a variety of relationships. For such graphs we propose a class of reachability queries ...
Wenfei Fan, Jianzhong Li, Shuai Ma, Nan Tang, Ying...