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CISIS
2010
IEEE
14 years 2 months ago
Semantic Web Fostering Enterprise 2.0
—The term Enterprise 2.0 applies to the use of Web 2.0 technologies as a support for business activities within the organizations. These technologies are exploited to foster inte...
Nicola Capuano, Matteo Gaeta, Francesco Orciuoli, ...
PVLDB
2008
137views more  PVLDB 2008»
13 years 8 months ago
EasyTicket: a ticket routing recommendation engine for enterprise problem resolution
Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
ACL
2010
13 years 7 months ago
A Unified Graph Model for Sentence-Based Opinion Retrieval
There is a growing research interest in opinion retrieval as on-line users' opinions are becoming more and more popular in business, social networks, etc. Practically speakin...
Binyang Li, Lanjun Zhou, Shi Feng, Kam-Fai Wong
CAI
2011
Springer
13 years 4 months ago
Email Analysis and Information Extraction for Enterprise Benefit
In spite of rapid advances in multimedia and interactive technologies, enterprise users prefer to battle with email spam and overload rather than lose the benefits of communicatin...
Michal Laclavik, Stefan Dlugolinsky, Martin Seleng...
ICDE
2011
IEEE
263views Database» more  ICDE 2011»
13 years 26 days ago
Adding regular expressions to graph reachability and pattern queries
—It is increasingly common to find graphs in which edges bear different types, indicating a variety of relationships. For such graphs we propose a class of reachability queries ...
Wenfei Fan, Jianzhong Li, Shuai Ma, Nan Tang, Ying...