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CSCW
2004
ACM
14 years 2 months ago
Behind the help desk: evolution of a knowledge management system in a large organization
This paper examines the way in which a knowledge management system (KMS)—by which we mean the people, processes and software—came into being and evolved in response to a varie...
Christine Halverson, Thomas Erickson, Mark S. Acke...
IADIS
2004
13 years 10 months ago
Constructing digital libraries with quality
Digital Libraries can be considered islands of specialized collections on the Web, which have their own management policy to control publishing and access, offering an environment...
Ewerton M. Salvador, José Jorge L. D. Jr., ...
CIKM
2009
Springer
14 years 3 months ago
Group CRM: a new telecom CRM framework from social network perspective
The structure of customer communication network provides us a natural way to understand customers’ relationships. Traditional customer relationship management (CRM) methods focu...
Bin Wu, Qi Ye, Shengqi Yang, Bai Wang
BMCBI
2007
146views more  BMCBI 2007»
13 years 8 months ago
Towards Semantic e-Science for Traditional Chinese Medicine
Background: Recent advances in Web and information technologies with the increasing decentralization of organizational structures have resulted in massive amounts of information r...
Huajun Chen, Yuxin Mao, Xiaoqing Zheng, Meng Cui, ...
SIGMOD
2009
ACM
235views Database» more  SIGMOD 2009»
14 years 8 months ago
Quality and efficiency in high dimensional nearest neighbor search
Nearest neighbor (NN) search in high dimensional space is an important problem in many applications. Ideally, a practical solution (i) should be implementable in a relational data...
Yufei Tao, Ke Yi, Cheng Sheng, Panos Kalnis