3 search results - page 1 / 1 » Simple Methods for Shift Scheduling in Multiskill Call Cente... |
MSOM
2008
13 years 10 months ago
2008
WSC
2008
14 years 1 months ago
2008
Staffing and scheduling optimization in large multiskill call centers is time-consuming, mainly because it requires lengthy simulations to evaluate performance measures and their ...
MANSCI
2008
13 years 10 months ago
2008
We consider the problem of minimizing staffing costs in an inbound call center, while maintaining an acceptable level of service in multiple time periods. The problem is complicat...