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» Supporting Social Awareness @ Work Design and Experience
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CSCW
2004
ACM
14 years 6 days ago
Field studies of computer system administrators: analysis of system management tools and practices
Computer system administrators are the unsung heroes of the information age, working behind the scenes to configure, maintain, and troubleshoot the computer infrastructure that un...
Rob Barrett, Eser Kandogan, Paul P. Maglio, Eben M...
ECSCW
2003
13 years 8 months ago
Awareness in Context: A Light-Weight Approach
Users who work together require adequate information about their environment—group awareness. In the CSCW literature several models and systems for group awareness have been pres...
Tom Gross, Wolfgang Prinz
CSCW
2004
ACM
14 years 6 days ago
Instant messages: a framework for reading between the lines
A framework is described for analyzing keystroke level data from instant messages (IM). This is unlike other analyses of IM which employ server-based logs of messages. This framew...
Jeffrey D. Campbell
ECTEL
2007
Springer
14 years 28 days ago
Mobile Social Software with Context Awareness and Data Uncertainty for Technology-Enhanced Learning
Mobile computing technologies and social software have given new challenges to technology-enhanced learning. Simple e-learning system personalization, adaptation and authoring beco...
Yiwei Cao
CSCW
2008
ACM
13 years 7 months ago
Assistance: the work practices of human administrative assistants and their implications for it and organizations
Assistance – work carried out by one entity in support of another – is a concept of long-standing interest, both as a type of human work common in organizations and as a model...
Thomas Erickson, Catalina M. Danis, Wendy A. Kello...