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» The BT Intranet: Information by Design
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BIS
2008
174views Business» more  BIS 2008»
13 years 9 months ago
Hubbub - An Innovative Customer Support Forum
Internet user forums have been proven to be effective not just as a community meeting place but also as a supporting tool for various business products. Traditional forums are desi...
Duong Nguyen, Simon Thompson, Cefn Hoile
SIGUCCS
1999
ACM
13 years 11 months ago
Usability Testing: A Quick, Cheap, and Effective Method
The University of Portland Office of Computer and Telecommunication Services (CTS) created an Intranet web site for the University community during the summer of 1998. In the summ...
Jerilyn Prescott, Matt Crichton
SIGMOD
2008
ACM
123views Database» more  SIGMOD 2008»
14 years 7 months ago
Query-based partitioning of documents and indexes for information lifecycle management
Regulations require businesses to archive many electronic documents for extended periods of time. Given the sheer volume of documents and the response time requirements, documents...
Soumyadeb Mitra, Marianne Winslett, Windsor W. Hsu
INAP
2001
Springer
13 years 12 months ago
A Modern Approach to Searching the World Wide Web: Ranking Pages by Inference over Content
The Hypertext-based Webs such as Intranets contain a vast amount of information pertaining to an enormous number of subjects. It is, however, an organically grown and thus essentia...
Bronson Trevor, Edgar Weippl, Werner Winiwarter
CIKM
2008
Springer
13 years 9 months ago
Modeling document features for expert finding
We argue that expert finding is sensitive to multiple document features in an organization, and therefore, can benefit from the incorporation of these document features. We propos...
Jianhan Zhu, Dawei Song, Stefan M. Rüger, Xia...