826 search results - page 129 / 166 » The Modernization of a Call Center |
151
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HICSS
2003
IEEE
15 years 10 months ago
2003
IEEE
Customer Relationship Management (CRM) is critical to the success of a business. Recent work in CRM has focused on the mining of customer-related data and the construction of cust...
147
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CASES
2003
ACM
15 years 10 months ago
2003
ACM
Knowing the Worst-Case Execution Time (WCET) of a program is necessary when designing and verifying real-time systems. A correct WCET analysis method must take into account the po...
164
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HUMAN
2003
Springer
15 years 9 months ago
2003
Springer
Delivered end-to-end QoS is often limited by the ineffective resource management at Internet end systems. To overcome this problem, we present a resource allocation framework tha...
167
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CLOUD
2010
ACM
15 years 9 months ago
2010
ACM
We present a parallel data processor centered around a programming model of so called Parallelization Contracts (PACTs) and the scalable parallel execution engine Nephele [18]. Th...
147
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PLDI
2010
ACM
15 years 9 months ago
2010
ACM
Energy-efficient computing is important in several systems ranging from embedded devices to large scale data centers. Several application domains offer the opportunity to tradeof...