826 search results - page 129 / 166 » The Modernization of a Call Center |
HICSS
2003
IEEE
14 years 1 months ago
2003
IEEE
Customer Relationship Management (CRM) is critical to the success of a business. Recent work in CRM has focused on the mining of customer-related data and the construction of cust...
CASES
2003
ACM
14 years 1 months ago
2003
ACM
Knowing the Worst-Case Execution Time (WCET) of a program is necessary when designing and verifying real-time systems. A correct WCET analysis method must take into account the po...
HUMAN
2003
Springer
14 years 1 months ago
2003
Springer
Delivered end-to-end QoS is often limited by the ineffective resource management at Internet end systems. To overcome this problem, we present a resource allocation framework tha...
CLOUD
2010
ACM
14 years 1 months ago
2010
ACM
We present a parallel data processor centered around a programming model of so called Parallelization Contracts (PACTs) and the scalable parallel execution engine Nephele [18]. Th...
PLDI
2010
ACM
14 years 1 months ago
2010
ACM
Energy-efficient computing is important in several systems ranging from embedded devices to large scale data centers. Several application domains offer the opportunity to tradeof...