826 search results - page 14 / 166 » The Modernization of a Call Center |
ACL
1998
13 years 9 months ago
1998
This paper describes a domain independent, automatically trained call router which directs customer calls based on their response to an open-ended "How may I direct your call...
ISCA
1996
IEEE
14 years 1 days ago
1996
IEEE
Memory latency is an important bottleneck in system performance that cannot be adequately solved by hardware alone. Several promising software techniques have been shown to addres...
ICCD
2008
IEEE
14 years 4 months ago
2008
IEEE
— Verification remains an integral and crucial phase of today’s microprocessor design and manufacturing process. Unfortunately, with soaring design complexities and decreasing...
CIKM
2008
Springer
13 years 10 months ago
2008
Springer
In this paper we address the problem of extracting important (and unimportant) discourse patterns from call center conversations. Call centers provide dialog based calling-in supp...
POPL
1994
ACM
13 years 12 months ago
1994
ACM
Modern computer architectures increasingly depend on mechanisms that estimate future control flow decisions to increase performance. Mechanisms such as speculative execution and p...