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CIMCA
2005
IEEE
13 years 11 months ago
Customised Customer Support Using a Soft Computing Approach
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
IDEAL
2005
Springer
14 years 2 months ago
Patterns in Complex Systems Modeling
The design, development, and use of complex systems models raises a unique class of challenges and potential pitfalls, many of which are commonly recurring problems. Over time, res...
Janet Wiles, James Watson
CIARP
2009
Springer
13 years 7 months ago
Incorporating Linguistic Information to Statistical Word-Level Alignment
Abstract. Parallel texts are enriched by alignment algorithms, thus establishing a relationship between the structures of the implied languages. Depending on the alignment level, t...
Eduardo Cendejas, Grettel Barceló, Alexande...
ESORICS
2004
Springer
14 years 29 days ago
Information Flow Control Revisited: Noninfluence = Noninterference + Nonleakage
Abstract. We revisit the classical notion of noninterference for statebased systems, as presented by Rushby in 1992. We strengthen his results in several ways, in particular clarif...
David von Oheimb
CODES
2007
IEEE
14 years 3 months ago
Ensuring secure program execution in multiprocessor embedded systems: a case study
Multiprocessor SoCs are increasingly deployed in embedded systems with little or no security features built in. Code Injection attacks are one of the most commonly encountered sec...
Krutartha Patel, Sridevan Parameswaran, Seng Lin S...