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2000
15 years 3 months ago
Personalization of search engine services for effective retrieval and knowledge management
The Internet and corporate intranets provide far more information than anybody can absorb. People use search engines to find the information they require. However, these systems t...
Weiguo Fan, Michael D. Gordon, Praveen Pathak
PAKM
2000
15 years 3 months ago
Knowledge Management in the Service and Support Business
As we are entering the New Millenium, we are witnessing a global shift toward a society of services. The evolution of the world's workforce structure indicates clearly the ma...
Kemal A. Delic, Umeshwar Dayal