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» Working with information: information management and culture...
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INTERACT
2007
13 years 9 months ago
Automation and E-government Services - A Widened Perspective
This short paper questions the focus on automation of egovernment processes, and efficiency in e-government, which is prevalent in both research and in practice in Swedish governm...
Åsa Cajander, Elina Eriksson
SIGUCCS
2000
ACM
13 years 11 months ago
Opening Computing Labs, Opening Minds
The School of Architecture and Allied Arts at the University of Oregon consists of nine departments and programs with 5000 students, 160 faculty, and a few dozen staff. When I cam...
Christopher Jones
CSCW
2000
ACM
13 years 12 months ago
Evolution of Contact Point: a case study of a help desk and its users
This paper describes the evolution of a concept, Contact Point, the research process through which it evolved, and the work context and practices which drove its evolution. Contac...
Lena Mamykina, Catherine G. Wolf
SIGUCCS
2003
ACM
14 years 24 days ago
Computing labs and technology classroom (CLTC) initiative: a model for distributed support
DePauw University is a small, liberal arts institution with 2200 undergraduate residential students and 222 faculty members, located in Greencastle, Indiana. The challenges of sup...
Lynda S. LaRoche, Julianne M. Miranda, Angela P. S...
IDTRUST
2009
ACM
14 years 2 months ago
Usable trust anchor management
Security in browsers is based upon users trusting a set of root Certificate Authorities (called Trust Anchors) which they may know little or nothing about. Browser vendors face a...
Massimiliano Pala, Scott A. Rea