There is a need to understand the impact of technology failures on work. In the studies reported here, subjects' plans at the start of each day were compared with their event...
MailCall is a telephone-based messaging system using speech recognition and synthesis. Its nonvisual interaction approaches the usability of visual systems through a combination o...
To measure the productivity gained from computer-based authoring systems, account must be taken of changes in the way the work is organised. An analysis of economists' author...
William M. Newman, Margery Eldridge, Richard H. R....
Participants in a real-time groupware conference require a sense of awareness about other people's interactions within a large shared workspace. Fisheye views can afford this...
We present a new systematic method of structuring information using mental models. This method can be used both to evaluate the efficiency of an information structure and to build...
Ishantha Lokuge, Stephen A. Gilbert, Whitman Richa...