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SIGUCCS
2000
ACM
14 years 1 months ago
2000
ACM
Crime on the Internet has become a formidable challenge for university information technology and student judicial systems. The nature of university computing requires a relativel...
SIGUCCS
2000
ACM
14 years 2 months ago
2000
ACM
Student employees are the lifeblood of many IT organizations, and we often invest a lot of time, energy and resources to ensure their success and ours. Academic Technology Service...
SIGUCCS
2000
ACM
14 years 2 months ago
2000
ACM
Academic Technology Services at the University of Rochester is in the process of revamping its student staff training program. This is in an effort to provide top-notch customer s...
SIGUCCS
2000
ACM
14 years 2 months ago
2000
ACM
Open Source Software (OSS) has made great strides toward mainstream acceptance over the past two years. However, many IT managers, both in business and academia, are still cautiou...
SIGUCCS
2000
ACM
14 years 2 months ago
2000
ACM
We presented a paper in Denver that addressed our Remedy design process. At that time we talked about our current development process, but we hadn't implemented the product a...