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SIGUCCS
2000
ACM
14 years 2 months ago
2000
ACM
The University of Pittsburgh's Computing Services and Systems Development organization is focused on the needs of the faculty and student population, totaling nearly 40,000 u...
SIGUCCS
2000
ACM
14 years 2 months ago
2000
ACM
After thirty-plus years of making small “mid-course corrections” types of changes to the support paradigm, many on the Iowa State University campus thought it was time to make...
SIGUCCS
2000
ACM
14 years 1 months ago
2000
ACM
Anyone who works with student employees knows that while it is often difficult to train sufficiently, it is of the utmost importance to have a qualified, knowledgeable staff. We w...
SIGUCCS
2000
ACM
14 years 2 months ago
2000
ACM
The quality of student consultants and their development through training and education are major factors in determining long-term effectiveness of university Help Desk. To hire a...
SIGUCCS
2000
ACM
14 years 2 months ago
2000
ACM
The Web Documentation Project at the University of Delaware (UD) organizes the computing help information available to the University community. The project’s goal is to provide...