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SIGUCCS
2003
ACM
13 years 12 months ago
Deep in benchmarking: using industry standards to assess a training program
At the University of Missouri – Columbia’s Information and Access Technology (IAT) Services, InfoTech Training compares the results of their IT training program with similar t...
Joleen Pfefer
SIGUCCS
2003
ACM
13 years 12 months ago
Teamwork is the heart of technology
IAT Services, the central Information Technology group at the University of Missouri-Columbia, operates computing sites in general access, classroom, and residence hall settings. ...
Tammy Hohlt, Kristina A. Cunningham
SIGUCCS
2003
ACM
13 years 12 months ago
Training program growth...: from flat line to pulsating
IT Training and Communications is a division of Information Technology Services (ITS), which provides computer application training for the faculty and staff at Saint Louis Univer...
Sue A. Moore
SIGUCCS
2003
ACM
13 years 12 months ago
Achieving rapid service deployment in an academic environment
Rapid product or service deployment is most commonly thought of in the corporate, rather than academic, environment. Utilizing a rapid deployment process and a number of highly de...
Shea Nangle
SIGUCCS
2003
ACM
13 years 12 months ago
Escaping the quicksand and getting back on the trail of team projects
Working in a team environment can be either an efficient and productive means of completing projects or a nightmare where the project never seems to end. Most of us have been a pa...
Steven K. Brawn, Kelly Caye, R. Mark Koan