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SIGUCCS
2003
ACM
13 years 12 months ago
Teaching with technology, setting an example
Providing instructional technology support for faculty requires a range of skills, from knowledge of software and hardware, to an ability to communicate, teach workshops, and rela...
Trevor Murphy, Mika Hirai
SIGUCCS
2003
ACM
13 years 12 months ago
It takes a village to build an image
Managing operating systems and campus-supported software can be a daunting challenge. Many colleges and universities handle these challenges by using disk imaging software to crea...
R. Mark Koan, Kelly Caye, Steven K. Brawn
SIGUCCS
2003
ACM
13 years 12 months ago
Marketing computer support services through relationship and training strategies
In 2002, Harvard University's Division of Continuing Education (DCE) expanded its computer lab facility. This expansion allowed DCE to change its previous policy of restricti...
Brandon Bentley, Valerie Dixon, Ilana Rozanes, Pat...
SIGUCCS
2003
ACM
13 years 12 months ago
Computing labs and technology classroom (CLTC) initiative: a model for distributed support
DePauw University is a small, liberal arts institution with 2200 undergraduate residential students and 222 faculty members, located in Greencastle, Indiana. The challenges of sup...
Lynda S. LaRoche, Julianne M. Miranda, Angela P. S...
SIGUCCS
2003
ACM
13 years 12 months ago
How to recruit, motivate and retain effective student workers?
Louisiana State University’s Biomedical Research Center is on a tight state funded budget, as are most state educational institutions. Resources are constantly being exhausted a...
Claire C. Lassalle, Robyn C. Richard