For many companies, clouds are becoming an interesting alternative to a dedicated IT infrastructure. However, cloud computing also carries certain risks for both the customer and ...
The profit of a retail product not only comes from its own sales, but also comes from its influence on the sales of other products. How to promote the right products to the righ...
: We develop power series approximations for a discrete-time queueing system with two parallel queues and one processor. If both queues are non-empty, a customer of queue 1 is serv...
Joris Walraevens, J. S. H. van Leeuwaarden, Onno J...
In a M/M/N+M queue, when there are many customers waiting, it may be preferable to reject a new arrival rather than risk that arrival later abandoning without receiving service. O...
In this paper we consider a single-server cyclic polling system. Between visits to successive queues, the server is delayed by a random switch-over time. The order in which custom...
Marko A. A. Boon, Ivo J. B. F. Adan, Onno J. Boxma
We study G/G/n + GI queues in which customer patience times are independent, identically distributed following a general distribution. When a customer’s waiting time in queue ex...
We study a problem of dynamic pricing faced by a vendor with limited inventory, uncertain about demand, aiming to maximize expected discounted revenue over an infinite time horiz...
We consider Kelly networks with shuffling of customers within each queue. Specifically, each arrival, departure or movement of customer from one queue to another triggers a shuffl...
Helpdesk databases are used to store past interactions between customers and companies to improve customer service quality. One common scenario of using helpdesk database is to fi...
Shenghuo Zhu, Tao Li, Zhiyuan Chen, Dingding Wang,...
In last few decades large technology development raised various new needs. Financial sector has also no exception. People are approaching all over the world to fulfill there dream...
Geeta S. Navale, Swati S. Joshi, Aaradhana A. Desh...