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SIGOPS
2010
132views more  SIGOPS 2010»
13 years 10 months ago
A case for the accountable cloud
For many companies, clouds are becoming an interesting alternative to a dedicated IT infrastructure. However, cloud computing also carries certain risks for both the customer and ...
Andreas Haeberlen
SDM
2010
SIAM
129views Data Mining» more  SDM 2010»
13 years 10 months ago
Cross-Selling Optimization for Customized Promotion
The profit of a retail product not only comes from its own sales, but also comes from its influence on the sales of other products. How to promote the right products to the righ...
Nan Li, Yinghui Yang, Xifeng Yan
QUESTA
2010
62views more  QUESTA 2010»
13 years 10 months ago
Power series approximations for two-class generalized processor sharing systems
: We develop power series approximations for a discrete-time queueing system with two parallel queues and one processor. If both queues are non-empty, a customer of queue 1 is serv...
Joris Walraevens, J. S. H. van Leeuwaarden, Onno J...
QUESTA
2010
112views more  QUESTA 2010»
13 years 10 months ago
Admission control for a multi-server queue with abandonment
In a M/M/N+M queue, when there are many customers waiting, it may be preferable to reject a new arrival rather than risk that arrival later abandoning without receiving service. O...
Yasar Levent Koçaga, Amy R. Ward
PE
2010
Springer
116views Optimization» more  PE 2010»
13 years 11 months ago
A polling model with multiple priority levels
In this paper we consider a single-server cyclic polling system. Between visits to successive queues, the server is delayed by a random switch-over time. The order in which custom...
Marko A. A. Boon, Ivo J. B. F. Adan, Onno J. Boxma
MOR
2010
121views more  MOR 2010»
13 years 11 months ago
Customer Abandonment in Many-Server Queues
We study G/G/n + GI queues in which customer patience times are independent, identically distributed following a general distribution. When a customer’s waiting time in queue ex...
J. G. Dai, Shuangchi He
IOR
2010
99views more  IOR 2010»
13 years 11 months ago
Dynamic Pricing with a Prior on Market Response
We study a problem of dynamic pricing faced by a vendor with limited inventory, uncertain about demand, aiming to maximize expected discounted revenue over an infinite time horiz...
Vivek F. Farias, Benjamin Van Roy
QUESTA
2008
110views more  QUESTA 2008»
13 years 12 months ago
On Kelly networks with shuffling
We consider Kelly networks with shuffling of customers within each queue. Specifically, each arrival, departure or movement of customer from one queue to another triggers a shuffl...
T. Bonald, M.-A. Tran
PVLDB
2008
94views more  PVLDB 2008»
13 years 12 months ago
Dynamic active probing of helpdesk databases
Helpdesk databases are used to store past interactions between customers and companies to improve customer service quality. One common scenario of using helpdesk database is to fi...
Shenghuo Zhu, Tao Li, Zhiyuan Chen, Dingding Wang,...
CORR
2010
Springer
95views Education» more  CORR 2010»
14 years 21 hour ago
M-Banking Security - a futuristic improved security approach
In last few decades large technology development raised various new needs. Financial sector has also no exception. People are approaching all over the world to fulfill there dream...
Geeta S. Navale, Swati S. Joshi, Aaradhana A. Desh...