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SIGKDD
2002
232views more  SIGKDD 2002»
14 years 2 days ago
The True Lift Model - A Novel Data Mining Approach to Response Modeling in Database Marketing
In database marketing, data mining has been used extensively to find the optimal customer targets so as to maximize return on investment. In particular, using marketing campaign d...
Victor S. Y. Lo
INFORMATICALT
2002
131views more  INFORMATICALT 2002»
14 years 3 days ago
An Agent-Based Architecture for Customer Services Management and Product Search
The amount of products and services available over the Internet increases significantly and it soon becomes beyond users ability to analyze and compare them. At the same time the n...
Thomas Heiberg, Mihhail Matskin, Jøran Pede...
SIGMETRICS
2000
ACM
125views Hardware» more  SIGMETRICS 2000»
14 years 6 days ago
Resource management policies for e-commerce servers
Quality of service of e-commerce sites has been usually managed by the allocation of resources such as processors, disks, and network bandwidth, and by tracking conventional perfo...
Daniel A. Menascé, Rodrigo C. Fonseca, Virg...
COR
2004
139views more  COR 2004»
14 years 8 days ago
A tabu search heuristic for the vehicle routing problem with time windows and split deliveries
The routing of a fleet of vehicles to service a set of customers is important in the field of distribution. Vehicle Routing Problems (VRP) arise in many real-life applications wit...
Sin C. Ho, Dag Haugland
JDA
2007
129views more  JDA 2007»
14 years 10 days ago
Approximating the k-traveling repairman problem with repairtimes
Given an undirected graph G = (V,E) and a source vertex s ∈ V , the k-traveling repairman (KTR) problem, also known as the minimum latency problem, asks for k tours, each starti...
Raja Jothi, Balaji Raghavachari
ISR
2007
14 years 10 days ago
Product Development and Pricing Strategy for Information Goods Under Heterogeneous Outside Opportunities
This paper considers a two-stage development problem for information goods with costless quality degradation. In our model, a seller of information goods faces customers that are ...
Ying-Ju Chen, Sridhar Seshadri
SIGMETRICS
2008
ACM
140views Hardware» more  SIGMETRICS 2008»
14 years 11 days ago
Scalable VPN routing via relaying
Enterprise customers are increasingly adopting MPLS (Multiprotocol Label Switching) VPN (Virtual Private Network) service that offers direct any-to-any reachability among the cust...
Changhoon Kim, Alexandre Gerber, Carsten Lund, Dan...
QUESTA
2006
110views more  QUESTA 2006»
14 years 11 days ago
Analysis of customers' impatience in queues with server vacations
Abstract Many models for customers impatience in queueing systems have been studied in the past; the source of impatience has always been taken to be either a long wait already exp...
Eitan Altman, Uri Yechiali
MANSCI
2008
142views more  MANSCI 2008»
14 years 12 days ago
Predicting Product Purchase from Inferred Customer Similarity: An Autologistic Model Approach
Product recommendation models are key tools in customer relationship management (CRM). This study develops a product recommendation model based upon the principle that customer pr...
Sangkil Moon, Gary J. Russell
IJEB
2008
101views more  IJEB 2008»
14 years 13 days ago
Applying a Customer Value Model in mobile communication business
: Communication services are currently confronted with large changes due to the price erosion of services and the entry of new service providers. The gap has been filled with diffe...
Mikko Pynnönen, Jukka Hallikas