In database marketing, data mining has been used extensively to find the optimal customer targets so as to maximize return on investment. In particular, using marketing campaign d...
The amount of products and services available over the Internet increases significantly and it soon becomes beyond users ability to analyze and compare them. At the same time the n...
Quality of service of e-commerce sites has been usually managed by the allocation of resources such as processors, disks, and network bandwidth, and by tracking conventional perfo...
The routing of a fleet of vehicles to service a set of customers is important in the field of distribution. Vehicle Routing Problems (VRP) arise in many real-life applications wit...
Given an undirected graph G = (V,E) and a source vertex s ∈ V , the k-traveling repairman (KTR) problem, also known as the minimum latency problem, asks for k tours, each starti...
This paper considers a two-stage development problem for information goods with costless quality degradation. In our model, a seller of information goods faces customers that are ...
Enterprise customers are increasingly adopting MPLS (Multiprotocol Label Switching) VPN (Virtual Private Network) service that offers direct any-to-any reachability among the cust...
Changhoon Kim, Alexandre Gerber, Carsten Lund, Dan...
Abstract Many models for customers impatience in queueing systems have been studied in the past; the source of impatience has always been taken to be either a long wait already exp...
Product recommendation models are key tools in customer relationship management (CRM). This study develops a product recommendation model based upon the principle that customer pr...
: Communication services are currently confronted with large changes due to the price erosion of services and the entry of new service providers. The gap has been filled with diffe...