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28
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MANSCI
2008
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MANSCI 2008
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Optimizing Call Center Staffing Using Simulation and Analytic Center Cutting-Plane Methods
13 years 10 months ago
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www.optimization-online.org
We consider the problem of minimizing staffing costs in an inbound call center, while maintaining an acceptable level of service in multiple time periods. The problem is complicat...
Júlíus Atlason, Marina A. Epelman, S...
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17
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MANSCI
2008
63
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MANSCI 2008
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How Does Outsourcing Affect Performance Dynamics? Evidence from the Automobile Industry
13 years 10 months ago
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www.webssa.net
Sharon Novak, Scott Stern
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