Sciweavers

SIGUCCS
2003
ACM
14 years 1 months ago
Deep in the heart of client services: it's not just about hardware and software
“Client Services”, “User Services”, “Customer Service”: whatever we call it at our various colleges and universities, it’s not just about fixing hardware and softwar...
Cynthia A. Murnan
SIGUCCS
2003
ACM
14 years 1 months ago
Instituting and advocating technology training and sharing of ideas for online courseware
How can you invite and encourage faculty to share their knowledge and ideas about courseware? A successful faculty technology training program promotes interdepartmental collabora...
Donna Patterson
SIGUCCS
2003
ACM
14 years 1 months ago
Training program growth...: from flat line to pulsating
IT Training and Communications is a division of Information Technology Services (ITS), which provides computer application training for the faculty and staff at Saint Louis Univer...
Sue A. Moore
SIGUCCS
2003
ACM
14 years 1 months ago
Training and documentation
Lynne Montgomery
SIGUCCS
2003
ACM
14 years 1 months ago
The SNet model: access, security and e-services for students
This paper will explore the SNet model that Hunter College of the City University of New York developed and implemented. During the Spring of 2002, CUNY as a central organization ...
Anand Padmanabhan
SIGUCCS
2003
ACM
14 years 1 months ago
Leadership by design: collaborations and cornerstones
This paper chronicles the collaborative efforts of Valparaiso University’s IT department and main library over the past five years. Highlights of selected resources and services...
Trisha Mileham, Joyce E. Hicks
SIGUCCS
2003
ACM
14 years 1 months ago
Student staff: n. an energetic, brilliant, creative, talented potential rolled into a food-driven, sleep-deprived, unmotivated c
Students are a wonderful resource for any department of a college or university, especially an ITS department. They are inexpensive and abundant. They want to work at strange time...
Karen McRitchie
SIGUCCS
2003
ACM
14 years 1 months ago
Ready, connect, learn: preparing students for campus technology
This paper documents the progression through 4 methods of orienting incoming students in the use of Syracuse University’s computer systems. It discuses design issues involving: ...
Gerri McCarthy