St. Edward’s University has developed a web-based Computer Competency Program ensuring one standard of competency for a diverse student population. Over the past decade faculty ...
Before embarking upon a large web site project, whether creating a new site or just redesigning one, it is generally accepted practice not to begin work until all the problem spec...
Managing a Help Desk staffed with part-time student workers can be quite a challenge. However, it has been the experience of the Louisiana State University Office of Computing Ser...
Working in a team environment can be either an efficient and productive means of completing projects or a nightmare where the project never seems to end. Most of us have been a pa...
This paper is an account of some of the more instructive experiences we gained as we sought to ensure that our information technology training programs kept pace with a fast chang...
It has been our effort at Ringling school to provide our campus community with the capability to uniformly access resources across multiple platforms. Empowering the user with a s...
This paper intends to present the challenges and opportunities encountered in technology training at small institutions using Trinity University as a case in point. During the cou...
The University of Delaware provides nearly all of its information on the World Wide Web; in fact, much of it can be found only on the Web. With this focus, it is critical that all...