In the paper there is offered a framework to manage the Business Processes (BP) changes. The framework shows BP changes in the following trends: the number of BP users, communicati...
Contemporary information systems (e.g., WfM, ERP, CRM, SCM, and B2B systems) record business events in so-called event logs. Business process mining takes these logs to discover p...
Wil M. P. van der Aalst, Hajo A. Reijers, A. J. M....
Anti-money laundering is a pressing issue in today’s economy. With the newly launched Chinese anti-money laundering regulation, this issue has drawn more and more attention from...
Increasingly information systems log historic information in a systematic way. Workflow management systems, but also ERP, CRM, SCM, and B2B systems often provide a so-called “ev...
Organisations that follow the CMM-road towards software process improvement tend to spend large amounts of money and effort. This is certainly the case in the company ING which le...
Rob J. Kusters, Jos J. M. Trienekens, Wilmar Hasso...