The User Services unit of Information Technologies at the University of Delaware operates nine public computing facilities and employs about 150 students who work as assistants in...
A lot of work has been done on extracting the model of web user behavior. Most of them target server-side logs that cannot track user behavior outside of the server. Recently, a no...
Shingo Otsuka, Masashi Toyoda, Jun Hirai, Masaru K...
: As the Web grows in importance in institutional settings, so does the need for training. Universities are looking at the daunting task of putting more information and services on...
Unless a web site meets the needs of the intended users it will not meet the needs of the organisation providing the web site. Web site development should be user-centred, evaluat...