Modern IT systems serve many different business processes on a shared infrastructure in parallel. The automatic request execution on the numerous interconnected components, hosted...
Abstract. The aim of this paper is to provide insight in the important role simulation technologies can play in the context of effective business process-oriented learning. The gap...
Alexander Karapidis, Lucia Pannese, Dimitra Pappa,...
Knowledge management (KM) is emerging as one of the most powerful management tools in today's manufacturing. It looks at the company resources in order to gain competitive ad...
Rajkumar Roy, Francisco M. del Rey, Bert van Wegen...
In this paper we will concentrate on the conceptual modeling and semantics of service delegation and alignment in information systems. In delegation, one typically has the situatio...
Herman Balsters, G. B. Huitema, Nicolae B. Szirbik
Abstract. A method is proposed whereby values for Service Level Objectives (SLOs) of an SLA can be chosen to reduce the sum IT infrastructure cost plus business financial loss. Bu...