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SIGUCCS
2000
ACM
14 years 2 months ago
2000
ACM
The Department of Management Studies, (DOMS) has had a Computer Laboratory for a decade. DOMS IT environment has become increasingly complex. From having less than 20 standalone P...
SIGUCCS
2000
ACM
14 years 2 months ago
2000
ACM
Every campus department needs computer support, from ordering and setting up new computers to installing software and answering software questions. This is in addition to training...
SIGUCCS
2000
ACM
14 years 2 months ago
2000
ACM
This paper will discuss how the Information Services Client Services group facilitates the support of campus computer labs. It will discuss how one group consisting of three full-...
SIGUCCS
2000
ACM
14 years 2 months ago
2000
ACM
As colleges and universities are moving into the realm of providing Internet connections to the residence dormitories (ResNet), the local help desk is becoming the focal point for...
SIGUCCS
2000
ACM
14 years 2 months ago
2000
ACM
Information and Access Technology Services at the University of Missouri-Columbia has long struggled with its physical location on the edge of campus. In my 20+ years of experienc...