We study algorithmic questions concerning a basic microeconomic congestion game in which there is a single provider that offers a service to a set of potential customers. Each cus...
The sales of customisable products and services over the internet is a challenging task within the area of electronic commerce. In this chapter we will present a case study which s...
Liliana Ardissono, Alexander Felfernig, Gerhard Fr...
In business marketing, corporations and institutions are interested in executing a sequence of marketing actions to affect a group of customers. For example, a financial instituti...
The implementation of technology and, in particular, eCommerce technologies has had unforeseen consequences for the relationship between managers and employees. To be able to oper...
Yvette Blount, Tanya Castleman, Paula M. C. Swatma...
It is a common practice that merchants selling products on the Web ask their customers to review the products and associated services. As e-commerce is becoming more and more popu...
customer which exceeds its deadline will either leave the queue without service or stay in the queue to get unsucWe consider the problem of scheduling impatient CUS- cessful servic...
Zheng-Xue Zhao, Shivendra S. Panwar, Donald F. Tow...
Today's Internet economy has primed customers to expect immediate access and immediate results. But instant results are difficult to achieve when your customers want up-to-th...
The Customer is the only non-developer role in eXtreme Programming (XP). The Customer's explicit responsibilities are to drive the project, providing project requirements (us...
Internet business has grown at an unprecedented rate in the past several years. Recent research has found that the functions provided by a store have a significant impact on custo...
Recent advances in storage and communication technologies have spurred a strong interest in Video-on-Demand (VOD) services. Providing the customers of VOD servers with time of serv...