Higher Education Institutions are now spending a significant portion of their budget to implement and maintain modern Enterprise Resource Planning (ERP) solutions. ERP is a softwa...
“Client Services”, “User Services”, “Customer Service”: whatever we call it at our various colleges and universities, it’s not just about fixing hardware and softwar...
How can you invite and encourage faculty to share their knowledge and ideas about courseware? A successful faculty technology training program promotes interdepartmental collabora...
IT Training and Communications is a division of Information Technology Services (ITS), which provides computer application training for the faculty and staff at Saint Louis Univer...
This paper will explore the SNet model that Hunter College of the City University of New York developed and implemented. During the Spring of 2002, CUNY as a central organization ...
This paper chronicles the collaborative efforts of Valparaiso University’s IT department and main library over the past five years. Highlights of selected resources and services...
Students are a wonderful resource for any department of a college or university, especially an ITS department. They are inexpensive and abundant. They want to work at strange time...