Sciweavers

SIGUCCS
2003
ACM
14 years 4 months ago
Deep in budget restraints: return on investment (ROI)
The University of Missouri–Columbia’s Information and Access Technology (IAT) Services division’s InfoTech Training department measures IT training using the return on inves...
Terry Robb, Joleen Pfefer
SIGUCCS
2003
ACM
14 years 4 months ago
All in the family: utilizing shared resources across campuses
Utilizing available resources in a University environment is a challenging venture. Technology support professionals are constantly faced with too little time and money and too mu...
Robyn Richard, Claire Lassalle, Rachel Daigle, Tom...
SIGUCCS
2003
ACM
14 years 4 months ago
New name, new image: PC help desk steers massive PR launch
Louisiana State University’s Biomedical Research Center is going through a major expansion in reaching its 5 year strategic plan. With expansion comes an opportunity to “get t...
Robyn C. Richard, Claire C. Lassalle
SIGUCCS
2003
ACM
14 years 4 months ago
Deep in benchmarking: using industry standards to assess a training program
At the University of Missouri – Columbia’s Information and Access Technology (IAT) Services, InfoTech Training compares the results of their IT training program with similar t...
Joleen Pfefer
SIGUCCS
2003
ACM
14 years 4 months ago
Achieving rapid service deployment in an academic environment
Rapid product or service deployment is most commonly thought of in the corporate, rather than academic, environment. Utilizing a rapid deployment process and a number of highly de...
Shea Nangle
SIGUCCS
2003
ACM
14 years 4 months ago
Teaching with technology, setting an example
Providing instructional technology support for faculty requires a range of skills, from knowledge of software and hardware, to an ability to communicate, teach workshops, and rela...
Trevor Murphy, Mika Hirai