Sciweavers

826 search results - page 9 / 166

» The Modernization of a Call Center

17

MANSCI
2008

92views more MANSCI 2008»

Call Center Outsourcing Contracts Under Information Asymmetry

13 years 7 months ago

Call Center Outsourcing Contracts Under Information Asymmetry

Download mba.tuck.dartmouth.edu

Sameer Hasija, Edieal J. Pinker, Robert A. Shumsky

claim paper

Read More »

16

MSOM
2008

40views more MSOM 2008»

Interday Forecasting and Intraday Updating of Call Center Arrivals

13 years 7 months ago

Interday Forecasting and Intraday Updating of Call Center Arrivals

Download www.unc.edu

Haipeng Shen, Jianhua Z. Huang

claim paper

Read More »

20

MSOM
2008

55views more MSOM 2008»

Simple Methods for Shift Scheduling in Multiskill Call Centers

13 years 7 months ago

Simple Methods for Shift Scheduling in Multiskill Call Centers

Download www.math.vu.nl

Sandjai Bhulai, Ger Koole, Auke Pot

claim paper

Read More »

20

AIM
2002

90views Software Engineering» more AIM 2002»

Staff Scheduling for Inbound Call and Customer Contact Centers

13 years 7 months ago

Staff Scheduling for Inbound Call and Customer Contact Centers

Download metahack.org

Alex S. Fukunaga, Ed Hamilton, Jason Fama, David A...

claim paper

Read More »

19

ANOR
2004

122views more ANOR 2004»

Call Center Staffing with Simulation and Cutting Plane Methods

13 years 7 months ago

Call Center Staffing with Simulation and Cutting Plane Methods

Download ecommons.library.cornell.edu

We present an iterative cutting plane method for minimizing staffing costs in a service system subject to satisfying acceptable service level requirements over multiple time perio...

Júlíus Atlason, Marina A. Epelman, S...

claim paper

Read More »

« Prev « First page 9 / 166 Last » Next »