SIGUCCS
2000
ACM
14 years 3 months ago
2000
ACM
SIGUCCS
2000
ACM
14 years 3 months ago
2000
ACM
SIGUCCS
2000
ACM
14 years 3 months ago
2000
ACM
After thirty-plus years of making small “mid-course corrections” types of changes to the support paradigm, many on the Iowa State University campus thought it was time to make...
SIGUCCS
2000
ACM
14 years 3 months ago
2000
ACM
DocShare, born at SIGUCCS User Services ’95, has gone one step further in its evolution to take advantage of the new digital economy and partnership opportunity. DocShare is a c...
SIGUCCS
2000
ACM
14 years 3 months ago
2000
ACM
The quality of student consultants and their development through training and education are major factors in determining long-term effectiveness of university Help Desk. To hire a...
SIGUCCS
2000
ACM
14 years 3 months ago
2000
ACM
A new learning center has been designed and implemented based on extensive benchmarking and innovative design concepts. The design focused on computer-facilitated active learning ...
SIGUCCS
2000
ACM
14 years 3 months ago
2000
ACM
Information and Access Technology Services at the University of Missouri-Columbia has long struggled with its physical location on the edge of campus. In my 20+ years of experienc...
SIGUCCS
2000
ACM
14 years 3 months ago
2000
ACM
In this paper, we describe the process we went through to redesign our training program in order to make it more targeted to the individual user, more responsive to a constantly c...
SIGUCCS
2000
ACM
14 years 3 months ago
2000
ACM
As colleges and universities are moving into the realm of providing Internet connections to the residence dormitories (ResNet), the local help desk is becoming the focal point for...
SIGUCCS
2000
ACM
14 years 3 months ago
2000
ACM
The User Services division of the Office of Technology Integration is the "safety net" for computer support at Florida State University (FSU). Areas of support include t...