SIGUCCS
2000
ACM
14 years 3 months ago
2000
ACM
This paper will discuss how the Information Services Client Services group facilitates the support of campus computer labs. It will discuss how one group consisting of three full-...
SIGUCCS
2000
ACM
14 years 3 months ago
2000
ACM
Open Source Software (OSS) has made great strides toward mainstream acceptance over the past two years. However, many IT managers, both in business and academia, are still cautiou...
SIGUCCS
2000
ACM
14 years 3 months ago
2000
ACM
Wabash College has initiated an innovative strategy to solve technology staffing problems experienced by many small undergraduate liberal arts colleges. This strategy targets stud...
SIGUCCS
2000
ACM
14 years 3 months ago
2000
ACM
We presented a paper in Denver that addressed our Remedy design process. At that time we talked about our current development process, but we hadn't implemented the product a...
SIGUCCS
2000
ACM
14 years 3 months ago
2000
ACM
This paper presents techniques and opportunities for creating targeted, lean, effective documentation and information to free your time and your readers’ time for other importan...
SIGUCCS
2000
ACM
14 years 3 months ago
2000
ACM
In order to keep on the leading edge of technology and to take advantage of new administrative features, we at University of Wyoming decided to upgrade our Windows NT 4.0 lab syst...
SIGUCCS
2000
ACM
14 years 3 months ago
2000
ACM
Academic Technology Services at the University of Rochester is in the process of revamping its student staff training program. This is in an effort to provide top-notch customer s...
SIGUCCS
2000
ACM
14 years 3 months ago
2000
ACM
Instances of misuse and misbehavior in our electronic communities are on the rise. The panel will address some of the current policy issues facing our campuses and talk about how ...
SIGUCCS
2000
ACM
14 years 3 months ago
2000
ACM
This paper describes the University of Colorado’s Windows 2000 deployment project for the Boulder campus, which is in progress as of this writing. Our department, Information Te...
SIGUCCS
2000
ACM
14 years 3 months ago
2000
ACM
Every campus department needs computer support, from ordering and setting up new computers to installing software and answering software questions. This is in addition to training...